All collections and deliveries are charged at a set rate, dependant on location. The client therefore, will never be responsible for any extra time incurred due to traffic problems. This cost allows for 10 minutes on site to collect or deliver the items. Any extra time on site is chargeable at £5 + VAT for every additional ten minutes.
If the client does not have their own parking or loading facilities or there is no parking in the area, the client will be responsible for any parking fines incurred.
Collections & Retrievals
All requests for movements to and from the warehouse must be in writing, usually by email or fax. These requests are then converted into an instruction by ProStore. The instruction is given a unique reference number and a copy is left with the client at the time of the delivery/collection.
Items brought to or retrieved from the warehouse will incur a nominal charge to cover the cost for printing labels and putting away or picking items.
All invoices for collections/deliveries are accompanied with a movement analysis, which details each movement by instruction number and date.